Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionClient Services provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we are a key internal partners to Product and Technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new products, services, and initiatives into the market.
The Sr. Director for this role, will be responsible for managing a Technical Solutions team. Technical Solutions are the most technical members of the Client Services team. They are responsible for handling the most complex issues brought to us by our Client Success Managers (CSM). They are highly skilled and experienced, self-motivated and highly analytical. They support all of the other CS teams with high level knowledge and deep investigative skills.
The Sr. Director will be involved in ensuring that each Technical Solutions team member grows within the role and has the support and tools to perform their job tasks at a high level. The Sr. Director will assist as an issue escalation point, act as a communication channel into the business, and manage business change.
We are looking for a top-notch leader to join our Service Experience team, to drive solutions for our clients, efficiencies and enforce process and policy improvements in partnership with Product and Technology. If you have a healthy love of collaboration, process improvements, combined with a can-do, execution minded attitude this is the role for you.
The What
The How
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
QualificationsBasic Qualifications
Preferred Qualifications
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 154,500.00 to 241,450.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.