Relationship Management Prepare business rules for new customers Participate (by phone or in person) in new customer implementation meetings with customers Lead new customer implementation meetings with internal MOC departments Coordinate with Operations to ensure seamless interaction with the customer during on boarding Coordinate the involvement of company personnel, in

Inventory Management Actively monitor designated customer's tank readings Plan deliveries as indicated by current fuel level and average daily usage Monitor market direction and adjust delivery time as necessary to manage customer fuel needs with the company's best purchasing opportunities Document specific customer inventory requests Logistics Coordination Schedule, coor

Lead the definition, scoping, and chartering efforts for business process analysis/design projects related to process improvement initiatives. Includes business modeling, documentation of the operating processes, and solution planning as well as supporting the execution of the process solution during implementation Provide process and business consultation services which

Relationship Management Develop and implement a regular communication strategy to connect with existing customers at the corporate and/or local level; communication should be focused on high level customer satisfaction components Coordinate with various departments to ensure high level of operational issues are resolved completely and in a timely manner on behalf of the c

Data Analysis and Reporting Assess exposure and compare to allowable limit to determine if credit is available for various energy products and services Provide weekly reporting (metrics recorded) for o All past due balances that are 3, 5, and 10 days past due o All past due balances that are 30, 60, and 90 days past due o All debit balances beyond 10 days past due and exc

Integration Monitoring & Cross Reference Management Proactively monitor and analyze system integrations, ensuring both internal and external connections operate smoothly. Utilize monitoring tools to maintain the reliability and performance of integrations with customers, vendors, and internal systems. Establish and maintain cross references between different systems, fost

Payroll Assist with payroll processing for exempt and non exempt employees (backup for Sr Payroll & Benefits Specialist) Multi state SIT & SUI activities including compliance with local, state and federal agencies Review tax notices (federal, state and local) to determine necessary action Calculate manual checks for missing, additional and special pay requests Review and

Teamwork Regularly collaborate with team members to support assigned customers Coordinate with various departments to ensure high level operational issues are resolved completely and in a timely manner on behalf of the customer Provide back up support across all functions within customer team to ensure continuity Regularly share best practices and learning opportunities w

CRM/Pricing Management Responsible for management of CRM/Pricing systems to include user set up, permissions and module structure management relative to layout and data field option modifications Manage Master CRM data set used for all sales KPIs, OKRs & metrics reporting Guide MPG teams in following processes set for input of opportunities and data into CRM/Pricing syste

Agile Transformation Support the Company's Agile transformation through coaching and mentoring Project Managers and other team members as necessary Identify opportunities for modernization, supporting needs solutions with business cases for the future enterprise. Identify horizontal coordination opportunities across business segments and manage business coordination needs

Credit Process Management Evaluate and process customer credit requests for commercial and governmental entities, documenting and implementing credit limit adjustments across various platforms. Perform annual credit reviews, proactively communicating with external customers and sales for current financial data. Maintain accurate customer files, request and analyze trade r

Coaching and Mentoring Develop clear goals for team members each year that are aligned to strategic company goals and objectives Develop a coaching strategy for team members to achieve or exceed goals and objectives Help team members focus on what is within their span of control to achieve success Regularly review performance with team members Provide specific and timely

Sales Support Processes multiple daily price adjustments to increase sales or optimize profitability. Sets margins specific to multiple variables on a daily basis in collaboration with sales per netback reporting, intel and sales data. Coordinates with supply channels and operations to optimize pricing and margin Review daily lifting by market and communicate necessary ad

Operational Excellence Ensure service quality, efficiency, and accuracy meet operational excellence standards through ownership of the following processes, including but not limited to Regularly performs proactive root cause analysis on recurring customer issues Monitors and maintains enhanced/complex reporting for customers Coordinate with various departments to ensure o

Coaching and Mentoring Develop clear goals for staff each year that support company goals and objectives Develop a coaching strategy for staff to achieve or exceed goals and objectives Regularly review performance with staff Help staff focus on what is within their control to achieve success Celebrate success Quickly address performance issues in a constructive manner Cre