Coordinates staff activities of the inbound contact center through supervisors, including setting goals, planning workloads, resolving issues, and coaching and developing the team. Participates as a member of the contact center team to identify and adopt production, quality, performance/service and regulatory compliance changes in various states. Ensures system enhancemen

Provides process improvement and project leadership for divisional and enterprise projects. Acts as business system lead for divisional inventory of process maps and workflows, developing and deploying tactical solutions to solve business issues at both divisional and enterprise levels. Participates in the development, documentation, and management of project plans includ

Perform as a key contributor in an engineering team that builds and supports customer facing products that provide innovative solutions to challenging business use cases. Diagnose and correct existing system and operational problems. Actively participate in architectural design, system analysis, and programming activities on application software; this may often require in

Builds, configures, customizes and supports products that provide innovative solutions to challenging business use cases, existing system and operational problems Migrate legacy applications to a more automated and efficient system that meets the needs of the business Key contributor to an engineering team that builds and supports exceptional products that provide innovat

Reviews requirements and specifications and provides feedback Creates detailed and well structured test plans and test cases Prioritizes, plans and coordinates testing activities Executes test cases and / or automation scripts Identifies and documents defects thoroughly Performs thorough regression testing Installs, configures and maintains testing programs Applies test s

Builds, configures, customizes and supports products that provide innovative solutions to challenging business use cases, existing system and operational problems. Key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems. Leads architec

Provide trusted legal advice and thought partnership to peers, practice group leaders, key clients, and divisional leadership. Maintain expanded knowledge of trends, laws/regulations, and court decisions affecting the company and the industry. Work in close partnership with functional leaders, leveraging legal knowledge and business perspective, to support legal and busin